Refund policy
Return & Refund Policy
Last updated: October 2, 2026
At JollyNest, we want you to be satisfied with your purchase. This Return & Refund Policy explains our voluntary return policy and how we handle refunds, damaged or defective products, incorrect orders, and other return requests.
This policy applies to purchases made through the JollyNest online store.
1. 30-Day Returns
We offer a voluntary return period of 30 days from the date you receive your order for eligible items.
To be eligible for a voluntary return, the item should generally be:
-
In the same condition in which you received it;
-
Unworn or unused;
-
With original tags, where applicable;
-
In its original packaging, where reasonably possible; and
-
Accompanied by your order number, receipt, or other proof of purchase.
Certain products may be subject to additional return conditions or may be excluded from voluntary returns where permitted by applicable law.
Our 30-day voluntary return policy does not limit or exclude any consumer rights that cannot legally be waived under the laws applicable to your purchase.
2. How to Request a Return
To request a return, please contact us at:
Please include:
-
Your order number;
-
The name used when placing the order;
-
The item(s) you wish to return;
-
The reason for the return; and
-
Photos or other supporting information when relevant.
Please do not send an item back before contacting us and receiving return instructions.
Returns sent without prior authorization or instructions may experience delays in processing.
Return instructions, including the applicable return address, will be provided after your return request has been reviewed.
3. Return Shipping Costs
For voluntary returns due to a change of mind, preference, sizing, or similar reasons, the customer may be responsible for the applicable return shipping costs, unless otherwise required by applicable law or expressly agreed by JollyNest.
For products that are defective, damaged upon arrival, incorrectly supplied, or otherwise do not conform to the order, JollyNest will provide the remedy required by applicable law. Where appropriate, we may provide return instructions or a return shipping solution.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible at:
Please provide your order number and, when possible, clear photographs or videos showing the issue.
We will review the situation and, depending on the circumstances and applicable law, may offer a replacement, repair, refund, or another appropriate remedy.
Nothing in this section limits any mandatory consumer rights that apply to your purchase.
5. Non-Returnable Items
Certain products may not be eligible for our voluntary 30-day change-of-mind return policy where permitted by applicable law.
Examples may include:
-
Personalized or customized products;
-
Products made specifically to a customer's specifications;
-
Perishable goods;
-
Certain personal-care or hygiene products where return restrictions apply;
-
Products that cannot reasonably be returned for health, safety, or hygiene reasons after being opened;
-
Gift cards; and
-
Other products specifically identified as non-returnable before purchase.
These exclusions do not apply where applicable law gives you a mandatory right to cancel, return, repair, replace, or receive a refund.
6. Sale Items and Promotional Purchases
Sale or promotional items may be subject to specific return conditions disclosed at the time of purchase.
However, sale or promotional status does not remove or restrict any consumer rights that cannot legally be excluded, including applicable rights relating to defective, damaged, incorrect, or non-conforming products.
7. Exchanges
If you would like a different product, size, color, or variation, please contact us at:
Depending on availability and the reason for the request, we may arrange an exchange or ask you to return the original item and place a new order.
Any mandatory exchange, replacement, repair, or refund rights provided by applicable law remain unaffected.
8. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will normally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.
Where applicable law requires a refund within a particular period, we will process the refund in accordance with that requirement.
If you believe a refund is overdue, please contact us at:
9. International Orders
JollyNest may accept orders from customers located in different countries.
Because consumer protection, customs, tax, return, refund, and product regulations can vary by country or jurisdiction, the rights applicable to your purchase may depend on where you are located and where the transaction is legally subject to regulation.
Nothing in this policy is intended to exclude, restrict, or replace any mandatory rights or remedies available to consumers under applicable law.
Where local law provides consumers with additional rights, those rights will continue to apply.
10. European Union and European Economic Area
For customers located in jurisdictions where a statutory right of withdrawal applies to online purchases, including applicable European Union rules, consumers may have a legal right to withdraw from a purchase within the applicable statutory period without providing a reason, subject to the exceptions established by law.
For applicable EU distance sales, the standard statutory withdrawal period is generally 14 days from delivery of the goods, subject to legal exceptions and applicable requirements.
Where a statutory withdrawal right applies, the customer must follow the applicable legal procedure for exercising that right.
Certain products and circumstances may be excluded from the statutory right of withdrawal under applicable law.
Nothing in this policy is intended to reduce or waive mandatory consumer rights under applicable European law.
11. Other Consumer Protection Laws
Depending on the customer's location, additional consumer protection laws may provide rights concerning refunds, repairs, replacements, cancellations, defective products, delivery, warranties, or other remedies.
These statutory rights apply independently of our voluntary 30-day return policy where required by law.
Examples include applicable consumer protection laws in the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, Brazil, Japan, and other jurisdictions.
12. Contact Us
If you have any questions regarding returns, refunds, damaged products, or exchanges, please contact:
JollyNest
Email: jollynest3@use.startmail.com
We will review your request and provide the appropriate return or refund instructions.
Important Legal Notice
This Return & Refund Policy is intended to describe JollyNest's general return practices. It does not exclude or limit any consumer rights, warranties, guarantees, remedies, or protections that cannot legally be excluded or limited under applicable law.
Where applicable law provides a consumer with rights that are more favorable than the terms of this policy, those legal rights will prevail.